Professional Support

The Flow Professional Services consultants are available to assist you with your implementation of Flow. Flow Professional Services consultants provide support on a voucher based system - you will need to purchase support vouchers before contacting the support desk.

To request support please lodge a support ticket at our website

www.flow.net.nz/support (no longer available)

WARNING

Where you have purchased your Flow system through a distributor or reseller it is recommended that you contact them first for support. They will have the prior knowledge of your site so be able to assist you quicker

The Flow Professional Services consultants can provide support over remote access technologies. The standard remote access technologies that are supported are;

Microsoft RDP

This is standard with Windows operating systems. You may need your network administrator to configure an account for the consultant to use. You will also need to provide your Internet address

LogMeIn (www.logmein.com)

For more information and for help installing LogMeIn please refer to the Flow LogMeIn manual.