What support is provided free?

Flow Software provides free support for our software where the problem is a software fault. A software fault is any fault where the software is not operating as documented in this manual. This does not include issues where the configuration is causing the fault.

When you contact support your consultant may identify that the issue is a software fault. You will therefore not be charged for the support. All other support is charged at the prevailing support rates.

While not an exclusive list, support will be chargeable where the issue is;

1. Not a software fault.
2. Related to third party software
3. Related to computer hardware or network configuration.
4. Regarding questions on the operation or configuration of Flow
5. Due to lack of normal office training such as change of duties to another person
6. Deemed to be a failure to follow instructions in the manual