Staff Roles

Throughout this guide is reference to different staff roles. Below is a description of these roles to help you gauge who the appropriate person within your organisation is for each of the roles. It is possible that one staff member plays more than one role. In some cases the role may be performed by a third party such as your Flow partner company, or a computer support company.

Operator

The operator is the person responsible for the day to day management and operation of the Flow system. It is someone that responds to notifications sent by the Flow system when problems occur, and is generally the person that identifies the need for involvement by people in the other roles. As such they are the first to know when a problem occurs.

System Administrator

The system administrator is the person responsible for the installation and configuration of Flow. This is normally someone within the internal IT team for your company but may also be performed by an external consultant such as your Flow partner. This person will have undergone a Flow training course and will understand the finer details of Flow and its implementation within your organisation.

Network Administrator

The network administrator is the person responsible for your general computer network, hardware, and software. This person takes care of your network environment and undertakes such tasks as setting up new computers, software licensing, virus management, Internet and firewall management, and any other tasks involving the maintenance of your computer infrastructure. This may be the same person who is acting as your system administrator, but may also be an external consultant working for a computer support company.

Flow Partner

Your Flow partner is the company that sold you your Flow system. They will be able to provide professional assistance for any issues relating to Flow. Your organisation will have a commercial agreement with your Flow partner in relation to service costs for maintaining your Flow system.